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Associate IT Helpdesk Technician

Associate IT Helpdesk Technician

Req No. 
Job Locations 
Information Technology
Regular Full-Time

More information about this job

Who we are

Who we are

The Spaceship Company (TSC) is an affiliate of Virgin Galactic as a space-system manufacturing organization.

Headquartered at Mojave Air and Space Port in Mojave, California, it is building and testing a fleet of WhiteKnightTwo carrier aircraft and SpaceShipTwo reusable spaceships that, together, form Virgin Galactic’s human spaceflight system. Like many Virgin companies across the world, its team of over 350 talented and dedicated engineers, technicians and professionals are drawn together by a willingness to disrupt and challenge the status quo and deliver innovative aerospace solutions to our customers’ needs. TSC’s extensive capabilities encompass preliminary vehicle design and analysis, manufacturing, ground testing, flight testing and post-delivery support.

Our Values
TSC and the greater Virgin Organization has a relaxed and informal culture that encourages individuality and innovation. You will be motivated, enterprising and enthusiastic. Company culture is such that you need to be able to “check your ego at the door”, be a self-starter, and possess a sense of humility. You will work well under commercial pressure and thrive on being given challenges and responsibility. You will communicate clearly and be confident and persuasive. You will have a high level of integrity and understand the need of complete confidentiality.
Who you are

The Spaceship Company (TSC) is seeking a key member within the IT department. The Associate IT Support Technician will work in close coordination with the IT Support Team performing all activities associated with imaging, configuring, installing, supporting and maintaining a wide range of IT hardware, software and services. This position requires excellent hardware and software troubleshooting skills, general networking knowledge, ability to follow directions, communicate effectively, capability to be a self-starter, and a passion for working in IT. Experience in supporting an Engineering environment is a plus. 

Your Mission

  • Image new desktops and laptops for deployment
  • Deploy laptops, desktops, docks, monitors, IP phones and other misc. IT equipment
  • Coordinate weekly new hire list with HR and IT
  • Research and procure hardware and software as requested and for inventory
  • Facilitate the work of the IT team by providing support in many aspects
  • Serve as first point of contact for IT office walk-ins
  • Perform first level IT tasks, such as unlocking domain accounts, installing printers and software, processing paperwork for security access requests, and other related duties
  • Create IT tickets and assign to appropriate technicians
  • Maintain stockroom containing stored assets
  • Assist users in resolving computer hardware and software issues
  • Ensure quick response times to facilitate maximum uptime for all users and systems
  • Configure, deploy, fix, and provide troubleshooting support based on either documented procedures or directive for the following hardware and software: Desktop, Laptop, and Tablet Computers, Multifunction Printers, Telecommunication Systems – wired, wireless and cellular including iPhones and iPads.
  • Assist users with supported software and hardware with the approach of understanding of technology from a user’s perspective while providing an expert level of support
  • Escalate unknown/unsolved issues to appropriate internal or external support resources
  • Discuss with users best practices for PC maintenance and performance
  • Maintain, track, and control related inventory
  • Utilize third party tools to improve support efficiency
  • Collaborate with co-workers to share expertise, information and solve problems
  • Other duties as assigned by Team Lead/Manager

What you bring

  • Exceptional customer service skills
  • Excellent hardware and software troubleshooting skills  
  • Minimum 2 years of IT support experience in a corporate environment
  • High School degree or equivalent is required
  • Experience with the following software and hardware:
    • Desktops and Laptops
    • WAN/LAN topology
    • TCP/IP
    • Active Directory
  • Various telephone landline and wireless services & equipment support
  • 2 - 4 years of previous IT tech support experience in corporate environment
  • Expert working knowledge of all Microsoft Windows & Office technologies (Windows XP/7/8/10 as well as Office/Outlook/Excel/Word and PowerPoint)
  • A+, MCP, and other IT related certificates are a plus
  • Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
  • Must demonstrate superior organization and time management skills
  • Ability to routinely lift 20-40 lbs and occasionally lift and move 50+ lbs 
  • Associate's degree
  • Must be able to work all shifts and available for overtime as well as weekends when needed.
  • Must be able to stoop, bend, crawl, and able to maneuver in tight spaces.
  • Physically able to handle items weighing up to 40lbs (unassisted). 

ITAR Requirements

  • To conform to U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by ITAR (22 CFR §120.15) or eligible to obtain the required authorizations from the U.S. Department of State.  

The Spaceship Company is an Equal Opportunity Employer; employment with The Spaceship Company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.

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